Perodua established its National Technical Skill Contest in 1997 and has since been using it as a platform to help its after-sales personnel improve their knowledge, standards and skill. This is particularly helpful in 2018 as Perodua is forecasting a record 2.14 million service intakes this year.
The Perodua National Technical Skill Contest puts service advisors, foremen, mechanics, and for the first time this year, Body & Paint service advisors, through a series of tough customer-related scenarios.
This year’s contest was among the largest Perodua has ever conducted, with more than 2,000 after-sales staff across the country, from dealers as well as branches, taking part in the preliminary round in February.
“Participants are judged on how correctly, thoroughly, quickly and efficiently they solve the issues given, and not just from a technical perspective – they also have to demonstrate a strong focus on the all-important Customer Satisfaction,” said Perodua Sales Sdn Bhd Managing Director Dato’ Dr Zahari Husin.
The national finals was held recently (19 July) and saw mechanics Nur Adilin Mohd Yusuf (KK1 branch) and Muhd Izuan Kamarul Baharin (Nagoya Automobile), foremen Jamaluddin Ja’asa (Seremban branch) and Felix Chee Tuin (Posh Auto), service advisors Noor Faziha Md Anas (Ipoh2 branch) and Siti Fatimah Abu Samah (Roda Juara), as well as Body & Paint service advisor Arthur James (KK1 branch) emerge as winners.
“The victors represent the best Perodua has to offer in the country in terms of service, and are examples to us all. Their technical expertise, customer focus and problem-solving skills will be cascaded throughout our after-sales divisions for our customers’ benefit,” said Dato’ Dr Zahari.
“After-sales plays an extremely crucial role in our quest to satisfy and delight our customers. Via healthy competition, the Perodua National Technical Skill Contest serves to exercise and ensure our service capabilities remain up to standard, competitive and relevant to the ever-changing needs and wants of the customer. ‘People First’ in Perodua’s slogan refers to both our employees and customers. We will never cease to develop and improve the capabilities of our employees so that they can better serve our customers and retain their trust,” he added.