UMW Toyota Motor Sdn Bhd (UMWT) has put in place a plan to streamline and strengthen its outlet operations to be effective from January 2018, where a majority of outlets owned and operated by UMWT will be transferred to its existing dealers. This move will enable UMWT to focus its efforts on high value-added upstream activities like product development, marketing and dealer network support, while the dealers continue their focus on delivering customer satisfaction.
UMWT President, Mr. Ravindran Kurusamy, said that the company remains steadfast in working closely with its dealers to ensure its vision of being the “Best In Town” is realized, to improve customer engagement and satisfaction for Toyota owners.
“It is essential for UMWT to continue achieving high customer satisfaction standards,” he said. “Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, and even get better in the future,” he added.