Selected Proton Service Centres Going 7-Day Week & Parts Prices Reduced

Selected Proton Service Centres Going 7-Day Week & Parts Prices Reduced

Open 7 days a weekBeginning 6 August, PROTON Holdings Berhad will expand the 7-day operations of selected 3S and 2S service centres as part of its “Customers First” campaign, to improve its after-sales services.

The 7-day operations is to provide convenience and timing flexibility to Proton owners as well as to reduce waiting time for vehicle servicing and maintenance. Previously, selected service outlets operated until 12pm on Sundays but now have their working hours extended to 5pm. The processing of warranty claims can also now be done on weekends.

9 service centres will start with the 7 full-day services inclusive of repairs and warranty claims:

Proton Service 1

From 1 October 2016, another 14 service centres will join in, followed by 4 more service centres starting 1 December 2016.

Proton Service 2Proton Service 3The business hours of these outles will be 8 am – 5 pm, Mondays to Sundays but in order to ensure availability of service slots, Proton owners are advised to make an appointment. They will also handle walk-in customers but the wait may be longer in order to first serve those who have made appointments.

In addition to revising the service centre operating hours, Proton has also revised prices of selected parts downwards effective 1 August. The price reduction of parts such as turbocharger, ECU and transmission assemblies by between 12% – 30%  is to encourage Proton owners to use genuine parts, installed at authorised service centres.

More information on this can be found at www.proton.com or by contacting PROTON Customer Care at 1-800-888-398 or emailing customercare@proton.com.

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