Two new Lexus outlets at the heart of town

Two new Lexus outlets at the heart of town

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Lexus Malaysia has expanded its presence in the densely-populated Klang Valley by adding two new outlets to its network in Kuala Lumpur last week. In an unprecedented move in Malaysia for Lexus, two new showrooms were introduced simultaneously – Lexus Sungai Besi a full-fledged 3S centre, and Lexus Kuala Lumpur, an exclusive showroom focusing solely on sales.

Speaking on the launch of the latest 3S centre in Sungai Besi, President of UMW Toyota Motor, Datuk Ismet Suki said, “Since 2007, we have sold more than 4,300 units of Lexus vehicles in Malaysia. Out of this, close to 1,500 units were sold last year alone. With the steady growth year after year, we are proud that our stable of flawlessly crafted luxury cars has been well received by Malaysians.”

“Lexus is much more than a purveyor of luxurious cars, we also offer an ownership experience like no other in its class. From the moment an owner or anyone walks into our showroom, he immediately becomes our guests,” Datuk Ismet added.

Lexus Sungai Besi is owned and operated by Wing Hin Auto Carriage Sdn Bhd, a long time distributor of Lexus and Toyota vehicles in Malaysia. The renovated RM5.5 million facility features 10 service bays, a luxurious guest lounge which offers the renowned Lexus hospitality, and is operated by 37 highly trained staff that ensures everyone from a walk-in guest, to a Lexus owner is greeted and attended to with a level of exclusive ownership experience.

I can personally testify to that hospitality claim, having experienced it myself years ago at the Mutiara Damansara outlet. Despite wearing three-quarter pants, a pair of slippers, and not at all looking like a potential customer, I was accorded the same VIP treatment like every other customer. This experience pre-dates my entry into the industry, but it is not one that I would quickly forget.

Meanwhile, the Lexus Kuala Lumpur facility, located on the Ground Floor of Life Centre along Jalan Sultan Ismail, is a sales centre operated by 20 staff. The two new showrooms brings the total number of Lexus outlets in Malaysia to five, and more is to come with new outlets set to be opened in Ipoh, Kuching, and Malacca by the end of this year.

Addresses of the two new outlets are as follows:

Lexus Malaysia Kuala Lumpur
Ground Floor, Life Centre,
20, Jalan Sultan Ismail,
50250 Kuala Lumpur.
Tel: +603 2164 5800

Lexus Malaysia Sg Besi
314, Jalan Sg Besi,
57100 Kuala Lumpur,
Tel: +603 9222 2268

Pictures: Official Lexus release.

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