Swedish Marque Is Best Dealer Again
For the second consecutive year, Swedish Marque Sdn Bhd, the delightful Volvo dealer has been named Malaysia’s top Volvo dealership in terms of customer satisfaction after it was presented the Dealer Excellence Award by Volvo Car Malaysia.
The Award is presented to the Volvo dealership that achieves the best overall customer satisfaction scores over the period of a year, the results of which are polled through an independent survey conducted on customers throughout the period both in service as well as sales.
In accepting the Customer For Life Trophy that comes with the Dealer Excellence Award from Volvo Car Malaysia’s Managing Director Ms How Wei Thing during an awards dinner ceremony, Swedish Marque General Manager Mr Lee Hoe Lone said that the award was a significant milestone in Swedish Marque’s history as it was the second consecutive time it had won the award in as many years as Swedish Marque has been in business.
“We are proud to receive this award as it is a clear endorsement from our customers that our commitment towards achieving the gold standard in customer satisfaction has been able to make a difference to their overall Volvo ownership experience,” he said.
“Receiving the award in the first year of our operations was a great achievement. Repeating the feat is simply stunning news and is excellent motivation for us to live up to our mission statement of delighting our customers with memorable experiences,” he added.
Apart from the Dealer Excellence Award, Swedish Marque’s Sales Consultant Jegajivan Natcunasingam took home the top individual award in the sales category after being named Malaysia’s top sales consultant returning the highest customer satisfaction scores while Paramasivam Ramadoss won an award for the service category.
Swedish Marque operates two flagship outlets in Kuala Lumpur and is a part of the Wearnes International group, Asia’s largest distributor of Volvo cars with operations in Hong Kong, Thailand, Malaysia and Singapore. Its facilities are among the most impressive in the region but its strength lies within the walls and sheet glass façade of the premises.
“Swedish Marque’s success stems from a singular focus of every staff member on bringing the most pleasurable experience to customer. Whether your visit is to get your Volvo attended to or you’re simply browsing for a new Volvo car, every visitor is assured of that Swedish Marque experience,” added Hoe Lone.
