Volvo Introduces Affordable Essential Service Package
Kuala Lumpur 22 July 2004, – Volvo Car Malaysia (VCM) together with its authorized dealers, introduces its latest Essential Service package that offers not only great savings but also peace of mind.
Owners of Volvo cars that are 6 years or older can now enjoy a special service package that’s quicker, more efficient and more affordable.
Available from July 2004, at all authorized Federal Auto Cars and Swedish Marque Service Centres, the Volvo Essential Service is designed so that only the very essential specific parts are serviced, hence the lower maintenance cost.
The packages start from as low as RM168.83 for the Volvo 240 and customers can enjoy savings of up to 51% depending on the model.
Mr Ulf Modig, Customer Service Director of Volvo Car Malaysia said “At Volvo, we place great emphasis on customer satisfaction at all levels, and while we offer an exciting ownership experience to our new customers, we also value our loyal customers who have supported us before.”
“By introducing the Essential Service, we hope to add value and lower the maintenance cost”, Mr. Modig added.
The customer is guaranteed of genuine parts designed and produced to comply with Volvo’s detailed expectations of quality, reliability and safety standards. On top of that, all Volvo genuine parts are backed by a 12-month warranty, even an item such as an oil filter.
Volvo authorized Service Centres also have the right diagnostic tools and expertise to ensure accuracy and precision in fixing a problem.
“By utilizing this service they will be able to extend the life span of their cars and have greater peace of mind knowing that their Volvos have been maintained by the very people who know Volvo the best,” Mr. Modig said.
The Essential Parts Service include the following :
Brakes
§ Inspection of front and rear brake lineage
§ Inspection of front and rear brake hoses
§ Inspection of brake line
§ Adjustment of parking brake shoes and lever
Drive Line
§ Leakage inspection
§ Drive shafts/joints check
§ Inspection of gaiter drive shaft
Engine
§ Leakage/attachments check
§ Oil and filter replacement
Suspension / steering
§ Inspection of front suspension and steering
§ Fuel system
§ Inspection of fuel line
Tyres
§ Inspect tyre tread and depth
“This initiative is also proof that we are very serious about enhancing the customer ownership experience, particularly in the area of customer service, “added Mr. Modig.
Among one of the recent efforts from Volvo Car Malaysia in the area of upgrading customer service is Volvo-On-Call, a dedicated road assistance programme with exclusive privileges, pricing reduction for parts replacement or parts repairs and three year warranty for all brand new cars.
