Faster Insurance Processing At EON
Edaran Otomobil Nasional Berhad (EON) and South East Asia Insurance Berhad today signed a Memorandum of Understanding (MoU) to enhance the speed of insurance claims. The MoU relates to the establishment of an electronic transmission system link between the two companies.
The electronic front-end estimating system – Genesis Total Solution (GTS) Claims – allows EON service centres to speedily file motor repair claim estimates by electronically transmitting the claims via the internet to SEA Insurance for review and approval. In this way, processing can be done much faster as officials from the insurance company need not come to the service centre. For many other companies, awaiting the visit of insurance company personnel is often a major cause of delays as they have to visit many places.
“The decision to go electronic with the GTS system is in line with EON’s vision to continuously enhance its service to customers,” said Datuk Adzmi Abdul Wahab, EON’s Managing Director.
Part of EON’s service to its customers is the Collision Repair Service for Proton cars. Besides using only genuine Proton replacement parts and components, EON also has the expertise and the equipment to restore the cars to roadworthy condition.
For the first quarter of this year, EON’s branches recorded insurance claims of RM4,610,233 for a throughput of 1,246 cars, compared to RM3,797,357 for a throughput 787 cars in the previous corresponding period. The 18% increase in 2002 has been as a result of the successful implementation of the Sahabat EON programme that provides free towing services and other benefits to members.
A majority of EON’s Proton customers have insurance coverage provided by SEA Insurance Bhd, which is among the insurance companies on EON’s panel of insurers.
“All our EON Service Centres are committed to providing customers with efficient and quality service, and are equipped with ultra-modern repair and tooling equipment operated by well-trained technicians. The GST system is an added advancement and advantage towards this efficient service,” said Datuk Adzmi.
Eighteen out of the 35 EON service centres nationwide have been installed with the GTS system. Installation at the remaining outlets will be carried out in phases. Currently, the system is already present service centres in Glenmarie, Johor Bahru, Kepong, Ipoh, Alor Setar, Kuala Terengganu, Kota Bharu, Melaka, Johor Bahru, Kuching and Kota Kinabalu.
The GTS system facilitates the standardisation of the entire insurance claim process as well as reduces the lead time between the point of accident through to the submission of claim, and eventually the authorisation for repair works to proceed. Digital images of the damaged car are sent to the insurance company for reference.
Once the repair estimate is established, it is then submitted through the computer to the customer’s insurance company for review and approval. This electronic process of estimating will prevent unnecessary delays and uncertainties.
The GTS claim system is compatible to the motor insurance industry standard central database on spare parts and repair times operated by the Motordata Research Consortium.
