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Toyota Japan E-mail Address


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#21
push

Posted 12 January 2006 - 12:44 PM

push

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hey, maybe some1 can email
dis link:

http://www.autoworld...um/summary.asp?
summary=1&forum=ap111582596&page=1

to: Akio_Toyoda@mail.toyota.co.jp


Big Smile

let him spend some time reading
our sorrow

i wont b surprise if he decides to
join in as a forummer n comes for
TT when he is in MY Big Smile


about all d tok koking by d SCs,
i find them to b hilarious at
times

soi purposely ask them something
dat they know nuts about n when
they reply, i hv a good laugh in
my heart, at d same time showing
them a dumb face as a gesture of
accepting their explaination Big Smile

#22
dynamite

Posted 12 January 2006 - 10:24 PM

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Frown

#23
thinkerr

Posted 12 January 2006 - 10:41 PM

thinkerr

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Why not have a TT and compile all the signatures.We then send them a
letter (Toyota) and copy it to UMWT. That will definitely get their
attention.

But I have to say Honda service is top notch especially the one at PJ
near Sec 17 (Sumber Auto). Very nice bunch of service advisors!!

#24
USJ101

Posted 12 January 2006 - 11:48 PM

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AltisG/Loveland,

The email address is correct!

Below's the actual reply from the Oversea GM - Kazunori Harada san.

Another suggestion to all " altisist " .

Try to take photos and attach with the email.

Let them know how serious is your faulty vehicle.

But please be polite the way you write. No " fxxk " word definately.




"TMC CR division"
apoverseas@mail.toyota.co.jp
To <Joyce_Chua@kriscom.com.my>


Subject
Your email
message


Our Ref. NCR-0030833-01-A

January 10, 2006



To: Ms. Joyce Chua



cc: UMW Toyota Motor Sdn. Bhd.



From: Kazunori Harada, Customer Relations Div., TMC


Dear Ms. Chua:

Thank you for your email of January 6, 2005 concerning your Corolla
Altis.

We are sorry to learn of the situation you have encountered, and assure
you that we are most concerned.

In order to ensure a thorough review of the situation as described,
your email has been referred to UMW Toyota Motor Sdn. Bhd., whom you have
already contacted, since they are responsible for resolving customer
concerns.

We regret that you have had a problem and are hopeful it can be
resolved in a timely manner.



Best regards,


Kazunori Harada

General Manager

Overseas Operations Dept.







#25
loveland

Posted 13 January 2006 - 07:31 AM

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Hi USJ101 , folks

Thanks for sharing.

I sent but i have the following replied. this mean that

"This message has been sent by mail server automatically
I am sorry to inform you that we are not accept the E-mail address that
you used. Please send your mail by using our homepage address:
http://toyota.jp/ (please create on the screen of“お問合せ” )

このメッセージは、メールサーバーより自動的に送信されています。
大変恐れ入りますが、今回ご使用されたEメールアドレスでの受付けは
行っておりません。
誠に申し訳ございませんが、弊社ホームページ http://toyota.jp/
中の「お問合せ」の入力画面をご使用いただき、ご送信下さいますよう
お願い申し上げます。

Thus, I managed to find the following link as mentioned above.
https://www.toyota.c...se/situmon.html

Try it out. I dont know it works or not as i just submitted one since the
above 2 emails that you guys shared does not work for me.


#26
wazzup

Posted 13 January 2006 - 04:43 PM

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My friend who is a salesman for Sony said that the most headache for their
corporation is when a customer e-mail directly to Japan to complain. In a
few days time, it's like an ISA query. Those Japona manyak jaga nama one.
No free lunch one.










#27
zackz

Posted 13 January 2006 - 05:01 PM

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True... bcoz Sony Malaysia reports to Sony Japan.

UMW does not report to Toyota Japan. They report to fata$$ CEO here.


#28
AltisG

Posted 13 January 2006 - 07:43 PM

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Have already received a letter from Mr. Harada


Our Ref. NCR-0030854-01-A

January 13, 2006



To: Mr. Marcus Chu



cc: UMW Toyota Motor Sdn. Bhd.





From: Kazunori Harada, Customer Relations Div., TMC







Dear Mr. Chu:



Thank you for your e-mail of January 12, 2006 concerning your Corolla
Altis.

We are sorry to learn of the situation you have encountered.



In order to ensure a thorough review of the situation as described, your
concern has been referred to UMW Toyota Motor Sdn. Bhd., whom you have
already contacted, since they are responsible for resolving customer
concerns. You will be contacted by that office in the near future.



Thank you for taking the time to write and bringing this matter to our
attention.



Best regards,









Kaznori Harada

General Manager

Overseas Operations Dept.


#29
virtualess

Posted 13 January 2006 - 11:35 PM

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Just to share with all - I have sent to this email address
'ap-overseas@mail.toyota.co.jp' and so far no bounce back mail. I read from
the forum that there is 'apoverseas@mail.toyota.co.jp', not sure which one
is correct, though I never got any reply from anyone from Japan.

My car is fixed, in record 2 days time. QC problem.

Here are more exciting news - understand Toyota is coming to 'take over'
the local production works. Not sure of the details, but certainly too many
complaints (from inside Toyota).

The new camry is fixed, but my god, they scratched my bonnet real bad, but
the service advisor promised to fix or repaint. I fix and will pass the
bill to them.

The quality needs to be improved.

Can anyone confirm which email address is correct?

Good luck to all! Maybe we should meet one day to collect petition to
tembak them. But some of the service advisors/sales people acknowledge the
problem.

#30
USJ101

Posted 14 January 2006 - 01:27 AM

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Virtualess,

Sorry my typo error.

Yours is the correct one.

'ap-overseas@mail.toyota.co.jp' Sleepy