1st... you buy from promoter rather than salesman? 2nd.... since you mentioned "Promoter" said HQ this and HQ that, what i normally does was asking who i can refer to in HQ or which department in HQ....also following up a call to HQ....
3rd... you are luckly to get your car with a week late and what is the big deal?
4th... lastly you have over expectation ... and sound like comparing to others...
just my 2cent...
Hehehe yeah it's like it's my self esteem or over expectation.. i don't care.. But I do care when people PROMISE..
Sorry i'm wrong to mention promoter.. it was Mazda Saleman that behave that way.. But other salesperson inside the Auto City was being nice with me.. They even offered me a drink and simple snacks.. But "He" the one that arrange me left me waiting inside the showroom.
He the one who promise my CAR can go out in week but failed to delivered. FYI my car already there when i finished with my loans.. I've seen the CAR and inspect everything.. Only he act so slow to proceed the docs to HQ.
Hence i've received my free touch screen radio only after 1 month.. But he promised the latest by 2 weeks..
If you can't committed don't promised and give false hope.. Just give estimation would be fine.. or the best words would be " 1'll try my best to make it the fast, any news i'll give you a call" it's very simple to be polite and professional..
don't give such a hope like this " your car will be ready the latest by next week on monday" then lastly the 3rd week after bla..bla...bla..
this is my opinion...