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2010 Hyundai Tucson (showroom Visit)


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#11
budiman888

Posted 06 May 2010 - 10:48 AM

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QUOTE (jflee169 @ May 6 2010, 09:46 AM) <{POST_SNAPBACK}>
First of all, i am not a car expert. From a consumer perspective, I would think it's worth to buy with such design, build-quality, specs and price. On top of the 5 years or 300,000 kms warranty, SD should give 2 years or 40,000kms free maintenance. This would attract more buyers and build up the Hyundai branding.


Since product catalog already misleading customer to buy highspec version with power seat, in order to sustain the branding, better to come with power seat, otherwise, unfair to buyer

#12
Kevin

Posted 06 May 2010 - 11:05 AM

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QUOTE (terencetai @ May 6 2010, 12:38 AM) <{POST_SNAPBACK}>
we already received a memo one week ago saying that 2.0 high spec doesnt come with power seat.& instruct us to put a sticker to cover the catalogue"s mistake.
only 2.4 's with driver power seat & lumbar support.

There are many more errors in the product catalogue.

On the MORE FEATURES page:
- Dual full auto air conditioning is available on both 2.0 high specs and 2.4 when it should only be available in the 2.4 (correctly printed on the SPECIFICATIONS page)
- Smart key entry is not marked with an asterix making it available across all 3 variants when it should be only available on the 2.0 high specs and the 2.4. (it is correctly printed on the SPECIFICATIONS page on the last page)

I lovely brochure though and a huge improvement over the lousy single sheet brochures Hyundai used to dish out.

#13
ck88loh

Posted 06 May 2010 - 11:19 AM

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[quote name='terencetai' date='May 6 2010, 12:38 AM' post='1551026']
we already received a memo one week ago saying that 2.0 high spec doesnt come with power seat.& instruct us to put a sticker to cover the catalogue"s mistake.
only 2.4 's with driver power seat & lumbar support.

[/qu i have visited a few hyundai dealer from penang till kedah in these few days, i never see there is a sticker which corrcet this "so call mistake" . i ask a few sales person from diff dealer about this , none of them can give me a good n confirmed answer but show me their training doc which also specify 2.0 high spec with power seat.

since price list n training doc show the same thing ,so i don't see this just a catalogue mistake .. maybe , it's a "demo car mistake " rather than a catalogue mistake .....????

anyway , i have brought this up to hyundai malaysia directly n i'm waiting for a reply from them .. i hope more buyers can stand up n voice up their view..

all in all, i can't accept this as a "catalogue mistake" . i think we all deserve a proper answer/settlement from hyundai ..



#14
Informer

Posted 06 May 2010 - 11:41 AM

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Update:
2010 Hyundai Tucson specifications & more features
.

.


Was informed by Kah SM that there is slight printing error in the "hardcopy" brochure given at showrooms.
On the other hand, the .pdf down-loadable version from Hyundai Malaysia website have been amended.

Bro Kevin was right about this. Thanks for highlighting the issue.
Courtesy:
iMotorMy...

#15
kswei

Posted 06 May 2010 - 12:43 PM

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QUOTE (ck88loh @ May 6 2010, 11:19 AM) <{POST_SNAPBACK}>
QUOTE (terencetai @ May 6 2010, 12:38 AM) <{POST_SNAPBACK}>

we already received a memo one week ago saying that 2.0 high spec doesn't come with power seat.& instruct us to put a sticker to cover the catalogue"s mistake.
only 2.4 's with driver power seat & lumbar support.
i have visited a few hyundai dealer from penang till kedah in these few days, i never see there is a sticker which corrcet this "so call mistake" . i ask a few sales person from diff dealer about this , none of them can give me a good n confirmed answer but show me their training doc which also specify 2.0 high spec with power seat.

since price list n training doc show the same thing ,so i don't see this just a catalogue mistake .. maybe , it's a "demo car mistake " rather than a catalogue mistake .....????

anyway , i have brought this up to hyundai malaysia directly n i'm waiting for a reply from them .. i hope more buyers can stand up n voice up their view..

all in all, i can't accept this as a "catalogue mistake" . i think we all deserve a proper answer/settlement from hyundai ..

Sorry to hear that and looks like a big screw up by HDSM to push the Tucson. If for me, i will be really pissed and cancel the order or complaint to the consumer affair with black n white.

This is to help HDSM and also serve as a warning to all car company, no matter how big of small your car company. U sell a car, u be serious in what you publish. If you sales people or brochure mislead others or flyers mislead others, in lay man terms, we call it cheating, whether intentional or unintentional.

That was already thought in kindergarten.

Who's the MD of HDSM ? maybe miss out kindergarten and straight go to University. Bring your case up more to Korea or all the newspaper if need to. Serve as a warning to all car company in this country. they need to know the different of electric seat with manual, the differences is a lot. They should put themself in their own shoes and try to be in buyers view.

If the directive did not get across and implemented, this is a fail company, the MD have to responsible when u can't even manage to give an important directive down to all the people who's serving the buyers. The company should be thought a lesson. This is not just about selling a car, it's about the company culture, the beliefs, and what they stand for. If that's HDSM or Hyundai stand, then bye bye. U make a mistake, u admit and fixed it, if it's the salesman level, branch level fix it.

Even the car need to wait few months and if they get aksi, that will be the end of it. Period.

I think we can't just blame our government for screwing us in anything, as even private company having this tidak apa attitude, so, at the end, we screw our self up for this country. From G to Private also like that. what hope we have ?
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#16
budiman888

Posted 06 May 2010 - 01:19 PM

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QUOTE (kswei @ May 6 2010, 12:43 PM) <{POST_SNAPBACK}>
i have visited a few hyundai dealer from penang till kedah in these few days, i never see there is a sticker which corrcet this "so call mistake" . i ask a few sales person from diff dealer about this , none of them can give me a good n confirmed answer but show me their training doc which also specify 2.0 high spec with power seat.

since price list n training doc show the same thing ,so i don't see this just a catalogue mistake .. maybe , it's a "demo car mistake " rather than a catalogue mistake .....????

anyway , i have brought this up to hyundai malaysia directly n i'm waiting for a reply from them .. i hope more buyers can stand up n voice up their view..

all in all, i can't accept this as a "catalogue mistake" . i think we all deserve a proper answer/settlement from hyundai ..

Sorry to hear that and looks like a big screw up by HDSM to push the Tucson. If for me, i will be really pissed and cancel the order or complaint to the consumer affair with black n white.

This is to help HDSM and also serve as a warning to all car company, no matter how big of small your car company. U sell a car, u be serious in what you publish. If you sales people or brochure mislead others or flyers mislead others, in lay man terms, we call it cheating, whether intentional or unintentional.

That was already thought in kindergarten.

Who's the MD of HDSM ? maybe miss out kindergarten and straight go to University. Bring your case up more to Korea or all the newspaper if need to. Serve as a warning to all car company in this country. they need to know the different of electric seat with manual, the differences is a lot. They should put themself in their own shoes and try to be in buyers view.

If the directive did not get across and implemented, this is a fail company, the MD have to responsible when u can't even manage to give an important directive down to all the people who's serving the buyers. The company should be thought a lesson. This is not just about selling a car, it's about the company culture, the beliefs, and what they stand for. If that's HDSM or Hyundai stand, then bye bye. U make a mistake, u admit and fixed it, if it's the salesman level, branch level fix it.

Even the car need to wait few months and if they get aksi, that will be the end of it. Period.

I think we can't just blame our government for screwing us in anything, as even private company having this tidak apa attitude, so, at the end, we screw our self up for this country. From G to Private also like that. what hope we have ?



small printing error but big mistake and misleading to all buyer, as reputation company, should not happen such error. we cannot accept this

#17
Informer

Posted 06 May 2010 - 02:21 PM

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QUOTE (Informer @ May 6 2010, 11:41 AM) <{POST_SNAPBACK}>

Highlighting error as Bro Kevin said earlier...

In printed color brochure (hard-copy)...

Under: More Features
1) Dual Full Auto Air Conditioning* - exist in 2.4L Model (but in-reality not on 2.0L High Spec)
2) Smart Key Entry - no * (asterisk) - exist in 2.0L High Spec & 2.4L Model only (but in-reality not on 2.0L basic)

Under: Specifications
3) Power Driver Seats - claim to be in 2.0L High Spec & 2.4L Model (but in-reality on 2.4L only)

In Fliers...
1) Power Driver Seats - claim to be in 2.0L High Spec & 2.4L Model (but in-reality on 2.4L only)

If there are anything else, please do share your finding here.
SD should rectify this...
---

Update:
Already sent complain via email to SD HQ...
sample...

---
2010 Hyundai Tucson brochure and Fliers - Consumer Complain

The related complain is highlighted here...
http://forum.autowor...=...t&p=1551285

Please do make rectification.

Thank you.
---
Courtesy:
iMotorMy...

#18
ck88loh

Posted 06 May 2010 - 11:24 PM

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it's not only a catalogue issue . as i mentioned price list , training doc all show 2.0 high spec comes with power seat . that's why those sale from dealer which has only 2.0 low spec for demo r selling 2.0 high spec with power seat for the past wk .
they claimed they have taken more than 500 orders now . as 2.0 high spec should be the top seller, a lot of buyers kena TIPU already ....sh ....

beside , i can smell some fishy here . look like they update the web site n try to push this as catalogu mistake . maybe in reality , they try to take this out in order to make more money since it selling like a hot cake ..

too bad , called to the customer service 2 days ago n still no proper reply from their management on this .. really lousy

#19
kswei

Posted 07 May 2010 - 12:24 AM

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I can't imagine if most of this buyer when car was delivered and found that it does not have the electronic driver seat for the 2.0 high specs.. hahaha... what's gonna happen.

Congratulation for your sales and effort to tarnish your HSDM and Hyundai's Image.


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#20
Informer

Posted 07 May 2010 - 11:51 AM

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QUOTE (ck88loh @ May 6 2010, 11:24 PM) <{POST_SNAPBACK}>
it's not only a catalogue issue . as i mentioned price list , training doc all show 2.0 high spec comes with power seat . that's why those sale from dealer which has only 2.0 low spec for demo r selling 2.0 high spec with power seat for the past wk .
they claimed they have taken more than 500 orders now . as 2.0 high spec should be the top seller, a lot of buyers kena TIPU already ....sh ....

beside , i can smell some fishy here . look like they update the web site n try to push this as catalogu mistake . maybe in reality , they try to take this out in order to make more money since it selling like a hot cake ..

too bad , called to the customer service 2 days ago n still no proper reply from their management on this .. really lousy

Received a reply answer from one of the Sales Manager (disclosed).
Not yet receive any from Hyundai Malaysia HQ yet...

---
from: Sales Manager <salesmanager@hyundai.com.my>
to: Me........... <me.........@gmail.com>
date: Thu, May 6, 2010 at 5:45 PM
subject: Re: 2010 Hyundai Tucson brochure and Fliers - Consumer Complain
mailed-by: hyundai.com.my

hide details 5:45 PM (18 hours ago)

Thanks for the heads up. HSDM has in fact, work on all necessary amendment from our end.
All brochures handed out from XXX Sales Branch, was indeed amended with a proper sticker stick over the brochures.

Regards,

Sales Manager

Hyundai Sales
xxxxxx
xxxxxx
xxxxxx
xxxxxx
------------------
Courtesy:
iMotorMy...