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Do you think Federal Auto service is MEGA crap??


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#1
meta74

Posted 23 November 2004 - 09:04 AM

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I DO !!!!!

#2
CheongHey

Posted 23 November 2004 - 09:07 PM

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What service ??? Do they provide any ???
Sounds like what they provide is grief !!!

#3
cmho206

Posted 23 November 2004 - 09:29 PM

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On the contrary, I was quite fortunate to have very pleasant experiences
at FA. (Except for hefty price to pay for some parts)

Before I got my car...I brought the S40 to 223 for evaluation and
checkup...service was outstanding.

I've also been to FA near Mid Valley....service was very pleasant as
well. Got a Pepsi 6 pack and coffee while waiting.

SM was also very pleasant....coffee, finger food/snacks and very helpful
service attendant.

One thing unsure is the quality of service. So far there is no major
repairs that I have asked for. And I do not have experience of the other
FA branches, so I will reserve my comments.

#4
Wookie

Posted 23 November 2004 - 10:35 PM

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Bro Meta and Bro CheongHey, can you specify which branch you r talking
about? Or all FA's and SM's are the same?

And where else to go besides FA and SM? Can recommend ah?

#5
kaminski

Posted 24 November 2004 - 12:21 AM

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I think that if you are going to slag off any dealer then at least put
some facts down...relay your experiences..who knows..someone from FA
might actually respondWink.afterall..its a known fact on this forum that
the GM from SM often reads here!...and if you are reading this Mr
GM...Hello!

#6
CheongHey

Posted 24 November 2004 - 09:34 AM

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Kaminski,
If you have read my various posts under different topics, you will know
the grief that my wife and I have been thru` on the 3 occassions we have
had to send our S60 into FA for repairs. SM - no comment as we haven`t had
the chance to try them out yet. But hopefully, if they are better than FA,
then we`ll give FA a wide berth from now onward.

#7
kaminski

Posted 24 November 2004 - 07:17 PM

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Maybe I should have been a bit clearer with my post,I was actualy
replying to the authour of the thread!
I have indeed read your other posts and can only sympathise.In fat,I
think I replied to one of them!


#8
fmkyfc

Posted 25 November 2004 - 08:52 AM

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My first time with FA was not a great start. First they told me that the
car will be ready at a particular day and time and when I turn up it was
not ready. They could have called me to inform me so I do not waste my
time. Secondly when I received my car, I found that one of the covers
over the headlamps ( the plastic clip ons ?) was not fixed on and was
left lying the engine compartment. Luckily I was curious and open the
bonnet after I arrive home.I think that was pretty shabby and careless. I
am not writing them off yet but it does compells me to check out SM on
the next service and see how they fair.

#9
CheongHey

Posted 25 November 2004 - 09:49 AM

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Yes. Coupled with the unreliability of the vehicles does drive one round
the bend. Somewhat like rubbing salt into the wound. The FA's that I am
talking about are Jln 222 andKalng Lama branches. I am sure some of their
managers and personnel do surf this forum but in their usual don't care
attitude, they cannot be bothered to get involved.

#10
Wookie

Posted 27 November 2004 - 12:40 PM

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I was at SM sg besi this week for the first time. Nothing much to brag
about their services besides their cosy waiting lounge and a courteous tea
lady.
Any comments on the FA near Mid Valley? I thought of sending my car there
for some repairs.