[USJ101]

Loveland,

Let me re-confirm the email tomorrow morning.

I saved the email address at my office email address book.

[virtualess]

I need the address BADLY as my BRAND NEW CAMRY IS FULL OF DEFECTS - it even
unlock itself!! LOTS AND LOTS OF DEFECTS even the service center is
embarassed by it, and now it cannot lock properly (or rather, it unlock
itself).

Crab stuff, and would be my last Toyota.

Hope to hear from you on the email address (I have written to the local
Toyota mail box and my sales advisor will bring the matter to Toyota bosses
tomorrow).

I should have gotten a Honda, and I will do so if they cannot fix all the
defects. The QUALITY IS REALLY BADDDDDDDD!!!

[virtualess]

The email address worked for me so far, no bounce back mail (still have to
wait). OK, I agree we need to gather more people together to really get
Toyota's HQ Japan attention.

The service center in dengkil is ok, i am pleased with them trying to fix
all the factory problems. But they are not that knowledgable though.

Should have gotten a Honda Accord - the service is great (my partner owns
one). Only complain is the slight jerk in the transmission / pedal.

So sick of UMW here now.

If your Altis has gearbox noise - it is 'COMMMON' according to the SC from
Sg Rasak (and its the worst SC!!) as 'ALL ALTIS has the same problem'. You
can demand a change (I did and they promised to fix and replace it with new
parts from Japan, but before they did, i sold my car off for the new camry
(now I regret)). It's got to do with the axle and it will take 3 days to
repair/replaced.

Heard there are lots of complaints on this.

Will update you guys if my mail to Harada gets throuhg.

[AltisG]

Have just lodged my complaints to Toyota Japan. Will be awaiting for the
reply. Generally speaking, there is no doubt that Toyotas are good and
reliable cars but due to local assembly, the LOW QC standards cloud the
image of Toyota. Not only that, service centre personnels' efficiency is
VERY LOW causing unnecessary inconvenience to customers at the same time
adopting a rude behaviour towards customers! These all has caused
unnecessary clouding of Toyota vehicles image.

[Ashitaka]

Hi AltisG,

You might want to write to Mr. Akio Toyoda, the Executive Vice President
of Toyota Motor Corporation!

E-mail: Akio_Toyoda@mail.toyota.co.jp

Cheers!

[loveland]

Hi Altis Guy,

HOw you log you call to Japan ?

[vfp]

Glad to see so many response here. I would suggest that we really have to
work in group in order to catch their attention. Lets send email to Japan,
the more we send, the more effective it is.

[whitevios]

Great ! I aslo sicked with Toyota SC "tak ada apa" attitude almost same
as Proton SC.I've complainted so many times to their HQ in Msia but
hopeless.I will escalate the complaint to their HQ in Japan.Hope will
give UMW SC a big slap on their lousy and lazy attitute towards
rectifiying problems.

[Ashitaka]

Hi Virtualess,

My bad experience with UMWT is they like to talk rubbish. They don't know
their stuff but think customers are stupid so they can be easily fooled.
My bone to pick with them is they don't allow me to use my own choice of
engine oil. They say their so called "Toyota Genuine Motor Oil" is
designed specially for Toyota engines. What a load of CRAP! They can't
even substantiate their claims with independent certification &
documentation. Since when Toyota makes engine oil? Where is their
refining facility? Where is the R&D lab? So many questions, no answers.
UMWT just expect us to accept their word? Who are they? I am very
dissapointed with them because they can't provide answers but just plain
bull$hit all the time.

Toyota Motor Corporation of Japan should seriously review the business
practice of their so-called exclusive distributor here because they are a
bunch of incompetent profit-minded & non-customer-oriented people.

Something must be done otherwise the Toyota brand name would go down the
drain (if it isn't already there).

[AltisG]

Hey loveland,

I lodged the report through e-mail. Using the email addresses provided by
fellow forumers in this thread.

I do agree with you Ashitaka that UMWT personnel do talk illogically
making them as if that they are Mr Know It All's but what they talk is of
no use. How can motor oil be formulated for a particular make of vehicle?
That's pure crap! Let's say Castrol engine oil is formulated for Make A
and someone using Make B wants to use Castrol engine oil, don't tell me
that they are not allowed to. Theoretically at the marketing point of
view, an organisation needs to provide the customer with what they want
and NOT make the customer listen to what they say.

Went to check my car a few hours ago, Glad that they did a decent job on
it. The mechanic who worked on my car is one of my trusted mechanics in
UMWT very helpful person. Rear replacement windscreen didn't come with
GOA sticker like what it came with the car when it was new, he took the
initiative to go and look for the GOA sticker for me. Asked him if my
1.8G standard rims can be polished to provide a shiny finish, he said he
will ask for me and get back to me in a few hours time. But the workshop
manager, sales manager and S.As had better change their rude attitudes
towards customers.