Toyota Japan E-mail Address
Posted 11 January 2006 - 11:44 AM
Do anyone of you happen to have the e-mail address or writing address for
Toyota Japan? I'm sick of UMWT's services and I need to lodge complaints
my as soon as possible. Enough of being Mr Nice Guy already. Thanks.
Posted 11 January 2006 - 02:13 PM
Mind to share your problems?
I called UMW hotline this morning, complained about the infamous gearbox
noise, told them I have recorded the noise in computer format, and get
their technical team from HQ to contact me directly, not from SC. Now I am
sitting here and wait, the most 1 week, I will do more if I still don't get
Here are the Toyota email addresses I got from a web recently:
Asia Pacific customer relation division: firstname.lastname@example.org
Another one, but not sure who is that: email@example.com
By the way, I think in order to make Toyota really think serious about our
complaints, we should act in group, not individual. What do you think?
Posted 11 January 2006 - 02:47 PM
customer number 12 which is me)
Complaint 2: Talking crap (Told them my tyres of my Altis 1.8 getting
wearing off fast. They said camber needed to be adjusted. They said they
fixed it but I still noticed the quick wear and took to a wheel alignment
centre and my camber was -16 degrees out and the shop owner said the
camber was not adjusted before, still standard. By the way car is only 1
year and 6 days old)
Complaint 3: Rear heater glass needed to be replaced as defogger not
working. Got them to order the glass. Said needed to order from KL and
will call when arrived. After 2 weeks no news called them. Said need to
order from Japan. Ok give them more time. Then the two weeks became 2
months, got impatient, drove to S.C and asked about my rear heater glass,
S.A said arrive already. When asked why no call was made to inform about
parts arrival, answer was "the person who ordered for you pension
already" What rubbish!.
Complaint 4: Sent car in this morning to get the rear glass replaced,
asked for temporary replacement car cos my car needs to be there for 2 -
3 days. Say don't have, when saying that Honda and P2 does have a
temporary car loaned, answer was P2 is P2 and Honda is Honda. Impression
given, customer satisfaction not important to them. When said that this
issue will be brought up to HQ, sales manager said "up to you on what you
want to do, does not affect me". Horrible attitude! Told him off directly
that I will NOT recommend friends to get Toyota but switch to Honda.
Conclusion : UMWT does not know how to properly deal with their customers
to achieve customers' satisfaction. NOT EFFICIENT at works at all! Coming
out with new models BUT unable to cope with the servicing.Giving tonnes
of illogic excuses when trouble is on their side!. Really horrible..
Paying too much for their cars but getting lousy service.
Posted 11 January 2006 - 04:19 PM
Posted 11 January 2006 - 04:26 PM
only bring up to Japan.
BTW, JD Power is another place to cc to if you want.
Posted 11 January 2006 - 06:28 PM
centres project the same attitude towards their customers. Previos
threads also show that Toyota owners are not happy with the service
provided and attitude shown towards customers. So in my view that UMWT
did not do anything much despite all the previous complaints made by
fellow forumers. The only way is to get the Japanese top management of
Toyota to look into these complaints and perhaps revoke the dealership of
selling vehicles from UMWT and appoint new dealers if these issues cannot
be solved! Nevertheless, they can also step directly into the
organisation like what Honda did before.
Posted 11 January 2006 - 07:28 PM
Well, in fact, this email address is work!
" firstname.lastname@example.org "
My colleage successfully received immediate respond from UMW HQ.
Just directly attn to their Oversea GM: Mr Harada.
Sure he will reply and assist you.
By the way, my colleage bonet get rusty. He ( Mr Harada ) has already
file Quality NCR report to UMW Malaysia. Replacement car provided and
problem will settle within a week.
Posted 11 January 2006 - 10:29 PM
big time" Iddiot...." I will not recomemded the Service your ride after
Posted 11 January 2006 - 10:35 PM
onn his ride and i`m the one who always go togther with him
there...Service is 1st Class.Replace everything even loan you a car,I got
doubt Toyota SC will do the same things like Honda SC.
The Honda SC branch located in SS17 called Sumber Auto.Thumb up for their
Service..and this is not the 1st time my colleagues got the problem...I
think is 3 times got the diffence problem...But problem Solved end of
!@#@$@#%%&^&^*^&@#%#@$#$#@ Toyota Sc..Stupid...Like Big Blood Su5keR...
Posted 11 January 2006 - 10:52 PM
I am sending an email to Harada San at email@example.com ,
however it was returned back immediately once i send. Do you guys have his
direct email ? or Is there any alternative email ... Appreciate your help.