[ST Tee]

No, this is not like the Minardi "Thunder In the Park" event, no F1 cars

But, it`s offering RM69 for Camry/Corolla/Unser(Petrol) vehicles to replace Engine Oil + Filter + free 41-point inspection. You will also get a free tool kit worth RM20 (while stock last)


Now, Chips, don`t lock this thread, I`m not advertising for UMW, but please ask UMW to look at this thread.


I called them to enquire about this because I`m very interested, the reception lady told me it`s only applicable to those who has expired warranty period, I didn`t quite satisfied with the answer because it`s not stated in the flyer that they mailed to me, so she passed me to the service advisor, the he told me the same thing, it`s only meant for those who seldom sent their vehicles to UMW for service. I argued that it`s not stated in the flyer and he couldn`t answer me.

Now below is my question to UMW (same questions to the service advisor) :-

1. Why is it not stated clearly in the flyer about all these conditions ?

2. If we are loyal to UMW & send our vehicles back for service, now with such attrative package why can`t we enjoy it ?

3. When UMW mails these flyers to owners who did not send their vehicles to UMW for service do they assume that the owners own ONLY 1 Toyotas ? (How narrow-minded)

4. Why no appointmeent is needed for them but loyal customers have to queue up ?



Honestly speaking, if UMW can offer attractive packages to loyal customers, they wouldn`t go away, if they don`t go away, then UMW does not need to have such discriminated packages.

That`s my 0.002 cents. Feel free to add in your thoughts & comments, all are welcomed.


Regards,
Tee

p/s: 1 point i probably need to clarify is that the flyer was sent to our previous account (i.e. my already-sold Corolla thru UMW sales person), thus i was thinking to take up the package for my new Unser. Surprisingly the sales person did not update record in UMW to reflect the status of my ex-rolla.

[ckkin]

Sad to say that UMW is trying to woo all the old
customers who were not satisfied with the service.
Don't you think that the QC is going down the drain.
First it was the Altis and now the Camry. Correct me
if I am wrong, these incidents seldom happen those
days. Like you said Tee, your ex-info was not even
updated. And to add to that, I think that they are
also narrow minded that they think that a family only
owns one Toyota. It is my greatest pleasure to leave
them soon!!! The marketing team is also in the rocks
to me. If they continue these antics, they will join
the rest of the other brands in failing to retain
customers. Let's say that there are other companies
which are going for the 3S concept. One of them is CCA
and Naza Kia is slowly but surely following their
footsteps. The Koreans will also be bringing new and
affordable models into the market. Bottomline at the
present economy, would you pay extra for parts when
you can get it from a third party mechanic outside???
Is the original parts so reliable that you HAVE to use
it??? Do you need to leave your car at UMW the whole
day when you can repair it outside for half a day???

[ckkin]

Oh yeah, UMW is indirrectly scr3wing themselves for
not informing and giving out discounts to the new and
present owners!!!

[pisces]

Contacted the Klang SC and they confirmed the RM 69
offer for me.
On top of that, they also offer the ATF flush/change
at only RM 230.
Will send the car there next Tuesday.
Will update if any.

[flee]

Well, UMWT are now heading in the same direction as
Kah Motors and are screwing up the Toyota brand. LAst
time I sent my car to S19 for service, they screwed
up the distributor with their "engine wash". Then
they ripped out a used distributor and put it on my
car to "fix" their cockup.

If I wanted this kind of service, I could get it at
an outside workshop, no need to go to UMWT. Looks
like a lot of Toyota owners are sending their out of
warranty cars outside.

So, if UMWT wants to win them back, it is not special
offers like these that will win back customers. They
should look deeper into the kind of service they are
giving to their customers and why they are no longer
coming back!

[Chips]

Do keep presenting all your views here. They are read
by UMWT people and if important enough, I will also
mail the page to people who should be aware.

[tnigel]

Chips, glad to hear that UMWT people are in here too,
finding out what we think about them & their products.
But I wonder what level of people, the movers &
shakers or just some lowly underling who can't do
anything
Just what are they doing about the dreaded 'tak' sound
from the engine mounting ?....this is not a few
isolated complaints, quite a few of us have this
problem and Richard has actually claimed that ALL
Altis have this problem !
So,......UMWT people.......get of your fat behinds &
start doing something about it.
This is not the first time that some marketing ploy
has back fired due to miscommunication, well-meaning
intentions, etc. and it won't be the last time. Next
time be more far and broad sighted. Learn to apply
some 'Problem solving & Decision making' skills. You
will have less headaches in the long run.

[tfyew]

Hi all,

I may as well join in and say my piece, :) . My
warranty is nearly over. Most probably I will be
sending my car to non UMW service center after this.
This is my experience :

1. Expensive service. The services rendered not
matching the kind of money we pay out.
2. Recent service, there is a patch on my car body
after the service. The colour of paint is not as shiny
as the rest of body.
3. Asked them a number of times to check on some
sound from the wheel. Never done.

etc etc. Bottomline not worth to pay them so much for
this kind of service. Moreover need to wait so long
just for service. Gosh.. My previous experivence on my
ex-cars serviced outside, I would say the response
were better from the Service Advisor.

I'm also dissapointed with the resale value of the
car. Well my 2 years old car has dropped in value of
more than 50+ K. Most probably will try other made
once I have the money.

UMW is heading backwards for sure. With comments from
Flee and Tee who were once staunch suppporters... :)

Regards.

[ST Tee]

Thanks to tfyew & all for putting your thoughts about this.

Well, we are still strong support of Toyotas, but unfortuantely UMW is not delivering the products and services as according to its reputation.

Just read those reviews, even now Toyota is the most preferred brand in Germany, why is this not happening here ? I guess UMW people need to study that and give an answer to us and themselves.

If we are not supporters of Toyota, we would have just let it go and change to other makes, why putting such efforts to raise such issues and to spend times forming a club, calling people for TTs & gatherings. We all truly share the `passion`.

I would actually hope not only UMW is reading this but Toyota Japan. Am very sure they are also keen on feedback from owners rather than their distributors.

Have a nice weekend, and more thoughts/comments from anyone please.

Let`s hope that your Altis `tuk tuk` noise is not going to spoil your weekend cruise and that you don`t have to go back to UMW on your Saturday break to fixed your new Camry crocked windscreen, and don`t let the discriminated ** Thunder ** package disturb your loyalty and seeing those few selected Unsers on the road for treasure hunt won`t make you feel unfairly treated etc etc.


Regards,
Tee

[Chips]

Your feedback is good and appreciated by UMWT. Maybe
sometimes they don't realise the implications when it
is actually experienced by the consumer so comments
such as yours are obviously important to give them
a 'reality check'.