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Extremly Dissapointed With Modenas Elit Sport 150


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#1
Jerangkung

Posted 05 February 2007 - 09:36 AM

Jerangkung

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I`ve posted the message at Modenas Forum. I`ve also send them an e-mail
and also an e-mail to their CEO.

"Modenas Elit Sport saya telah dipakai hampir setahun. Memang tidak
dinafikan ianya satu scooter yang menarik dan mempunyai kuasa
tork/pecutan yang baik. Bagaimanapun, tidak sampai setahun digunakan
motosikal ini mempunyai banyak masalah berkaitan dengan penalaan.
Sehingga hari ini, telah empat kali motosikal ini tersadai kerana tidak
dapat dihidupkan. Bateri telah dua kali ditukar dan beberapa parts lain
oleh pihak Modenas tapi masalah ini berterusan. Masalah terbaru adalah
lebih teruk kerana walaupun telah dibaiki oleh Modenas, dlm masa 2 hari
sahaja masalah ini timbul semula dimana enjinnya tidak dapat dihidupkan.
Saya kini hampir putus asa dengan Modenas Elit. Tidak dinafikan
kakitangan servis Modenas bagus dan cekap. Tetapi mempunyai motosikal
yang dipenuhi masalah memang menyakitkan hati selain menyusahkan saya.
Kos untuk pembaikkan juga bukan murah. Saya telah membazirkan hampir
RM130 untuk penukaran bateri dan juga parts lain (termasuk kos buruh)
tetapi masalah tetap tidak dapat diselesaikan. Berapa lagi kos yang
diperlukan sebelum ianya dapat dibaikpulih sepenuhnya? Saya hampir putus
asa dengan Modenas Elit dan saya rasa saya akan menjual sahaja motosikal
ini dlm masa terdekat. Motosikal ini sungguh tidak ``reliable``
berbanding motosikal kapcai. Jadi dengan semua mimpi ngeri yang saya
alami, saya tidak akan sekali-kali akan ``recommend`` Modenas Elit kepada
sesiapa jua. Harap pihak Modenas sedar perkara ini dan berbincang dengan
pihak PGO Taiwan. Diharap pihak Moderator laman ini juga boleh bersikap
terbuka dengan menyiarkan luahan hati saya ini walaupun apa yang saya
katakan disini mungkin memedihkan hati pihak Modenas. Kalau tidak
percaya, sila semak record saya di Modenas (WMTxxxx)

Sekian. Pengguna Kecewa


Below is my e-mail to Modenas Customer Service (CC to Modenas CEO)

"Tuan,

Saya, En. xxx, pemilik Modenas Elit Sport (WMTxxxx).

Terimakasih kerana kakitangan servis Modenas telah hadir pada 2/2/2007
untuk membaiki motosikal saya. Saya telah dikenakan caj sebanyak RM70,
iaitu RM30 utk kos buruh dan RM40 untuk alat ganti (coil comp).

Bagaimanapun, sehari selepas itu (selepas membawanya pulang ke rumah),
motosikal ini mengalami masalah yang sama, iaitu masih gagal dihidupkan.
Simptonnya adalah sama seperti sebelum ini, menunjukkan bahawa kakitangan
Tuan mungkin tidak dapat atau gagal menjumpai apa punca masalah motosikal
ini dan mengakibatkan saya membazirkan wang sebanyak RM70.

Jadi, saya harap agar pihak Modenas dapat menghantar kakitangan Tuan
semula (sekarang motosikal berada di Kajang) dan dapat memberikan
saya `refund` untuk kos parts tersebut (kerana pihak Tuan telah
menukarkan parts yang tidak rosak dan kegagalan mengenalpasti punca
kerosakan).

Saya juga mahu pihak Modenas menyiasat secara menyeluruh apa masalah
sebenar motosikal ini tanpa sewenangnya menukar alat ganti yang begitu
mahal sedangan motosikal ini tetap mempunyai bermasalah.

Sekian, wassalam.

Surat ini telah CC dan diemail kepada :

En. Abdul Harith Abdullah
Chief Executive Officer
Edaran Modenas Sdn Bhd
"


Extremly dissapointed !! AngryAngry

#2
koyan

Posted 05 February 2007 - 10:20 AM

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Shock

Poor you dude ... Frown

So, what do you have in mind next? ... Shy

My personal opinion ... I have no confident since the day I saw this brand
on the road ... Disapprove

Big Smile

#3
Jerangkung

Posted 05 February 2007 - 12:06 PM

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Even though the product is bad, but Modenas customer service is superb.
Modenas just called me and they will take my bike for a week for
investigation. They will loan me an Elegan :)

This Elit really give me a hard time. The lastest problem started on
Friday 10 days ago. I've to leave the bike at my office. The next day,
I came and changed the battery. The bike did started but I have to left
the bike there because I drive my car on that day. I came back on Sunday
evening (via Commuter). To my horror, the bike can't start again. So I
have to go back to commuter station. After called a taxi and wait more
than a hour (usually no taxi at Glenmarie area on Sunday), then I have to
walk from Glenmarie to Subang Jaya commuter station.. it took almost an
hour walk. What a terrible day for me.

After come back from outstation last Tuesday, I immediately called
Modenas only too find out I have to wait until Friday for the mechanic
since they're fully occupied.

They did come on Friday and repair the bike. I was charged RM70 for the
labour fee and coil comm (bear in mind I've changed the battery a week
earlier that cost me nearly RM80). At that time, the bike did started
and though I felt the cost is too high, I'm still ok with it as long I
could use the bike again.

When I came to collect the bike on Saturday, the bike started well
without problem. I'm happy and relieved of course. However, the same
problem appeared today and this make me really2 piss off.

I won't recommend this bike anymore to anyone, regardless if the problems
are rectified or how excellence their customer service are. I must admit
again that their customer service is outstanding.



#4
NSX666

Posted 05 February 2007 - 01:28 PM

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i am sorry u got a lemon. however to summerize the whole elit sport
scooter as unreliable is not entirely true. there's more out there sound
and running everywhere.

to me its just that the problem has not been rectified properly.

#5
outspoken

Posted 05 February 2007 - 02:00 PM

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I feel for you my bro.. But if starting the bike is the main problem, then
it should be the battery that you should be concern with. From what i
know, the bike uses Elit 150 engine which have a proven track record. I
think the battery expired la.. only recharge, .. macam roti la.. roti
expired kita reheat, tak sedap jugak..
is there any way you could check the production date of the battery?? and
how frequent you use the bike weekly??

#6
d4z

Posted 05 February 2007 - 02:16 PM

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better stick to kapcai if u feel that using a scooter such as kinda very
high-end elitsport would be costly to u.

rm200 to rm400 is a very small amount in a year to spend on services and
part changes, and scooter does get more and more costly over the years to
keep it going if u are a not a good user and push the scooter to0 hard.

get a gilera then.. our local scooter are just for city zipping except
modenas elegan that is very good for long journey cruising. but a gilera
cost u more than 14k these days to own it.

battery problem is common, it is aint like there is problem with mechanical
parts of ur engine, last month i spend more than rm1100 for my karisma to
get it working back and with a few twiks for it performance (it was a drag
machine) and im still a student (yeah my father is kinda rich but not that
rich enough that i could use a gilera)

the enjoy and the smooth riding of a scooter comes with it prices, if u
cant bare it please just change into something that is not CVT k..

anyway the elitsport is a downgraded engine spec from modenas cause they
dont want to sell it with it original spec from taiwan (costing too much to
the public), and elegan and elit150 is a good scooter to use. if are a
office type working man that ave to travel more than 20km to 50km in a day
please get a elegan.. smart office people looks kinda stupid for me when
they are riding a sporty design scooter..lol (just my 2cents)

#7
ad2000

Posted 05 February 2007 - 02:34 PM

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Very sorry for you. IMO just ur luck, you were unfortunate that ur elit
turns out a lemon, tapi ok la tu, at least modenas CS is undeniably should
be the benchmark for other auto related manufacturer mcm P1 or P2. In the
mean time, Enjoy ur elegan...he he he

#8
Jerangkung

Posted 05 February 2007 - 03:20 PM

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like I said, money is not an issue here. Although I do think it is
expensive but like I say, I don't really care much - I can afford it.
FYI, I regularly service my bike at Modenas. Belting service (just a
service to clear dust etc) alone cost me RM60 and I've never complained
about that. I've also changed the tyre after 6 months of using becoz the
tyre too slipery - I did not complained too. I'm using Shell VSX engine
oil and never miss the 2,500km service interval. When I decided to go to
scoot's, I've factored in the total ownership cost and I knew it won't be
cheap.

I want a refund of RM70 not becoz I'm stingy but it is about principle.
They are supposed to know what is wrong with my bike and whatever they
do, I just want my bike rectified - as simple as that. So am I wrong to
ask for a refund or a contra? I don't think so.

I complained becoz the problem keep reccur and I don't think my problem
is becoz characteristic of the scooter. Yes, if you read my posting
properly I did not generalised all scoots, I refer to 'my elit' (I agree
maybe I'm the only one got this problem). I did not urged all elitis not
to recommend an elit to potential buyers - I said 'I' won't recommend an
Elit. It was purely based on my own experinces and it is up to you and
potential buyers to judge. Maybe they can buy an Elegant intead of an
Elit.

Maybe some of us will just keep silence and bear with it if the products
we bought did not performed as expected. I'm sorry becoz I'm not that
type. I never scream at anyone (I'm a very nice and polite gentleman, if
you know me) but I will do whatever neccesary to get them to listen to me
and take some action. If we didn't complained they will become
complacent and think their product is perfect.

FYI, the bike is 100% original, never do a drag racing or whatever, I'm
not a stupid moron rempit who ride like a mad man. No modification at
all. Travel to and from office only (about 30km one way - 60km a day) at
an average speed of 90-100km/h.





#9
koyan

Posted 05 February 2007 - 05:01 PM

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Big Smile

Bro Jerangkung ... Smile
Let us know the outcome ... Question
You have the point ... Approve
I support you all the way ... Approve
We pay from our sweat ... be it 5 sen thus ... Blush

Big Smile

#10
NSX666

Posted 05 February 2007 - 05:23 PM

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i hear you loud n clear... somehow the mech at the service centre could
not rectify the things although they are the pro... coz they dont hv
magical power to heal your bike or even tell this what parts are broken.
at least they do a good job by calling you to settle the issue. Yup..
they change here and there but its as what the std rectification like
other bike that hv similar symtom. however what they do does not help
your problem.... i suspect that there might be a power leakage.. i.e via
cables.... although the charging unit did charge the thing but the power
leaks after u park it. I guess that its just your luck to get the problem
after sometimes.... does this bike gives you issues before this? then the
best is for your to leave the bike to M-SC to settle the problem. as for
you to get refund.. its your call.... however good to know that you have
replace the parts.. as for me i think we have to give and take on certain
issues.. unless like what you get with proton SC which always
say... "biasa la proton" then they'll get scolding and bashing from me...

problem also happened to pug, BMW, benz, honda and even toyota... does it
mean that the car no good.. no its just sometimes that its not the right
solution..