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Peugeot Warranty Scam


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#1
perrick.mallet

Posted 07 March 2016 - 12:55 PM

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To all,

I'd like to advise the community regarding the Peugeot Warranty.

Early January, I bought a Peugeot 3008 (second hand) from a workshop. The sellery explained the car is under warranty until 2017. As you cannot trust the workshop seller, I have been to an official Peugeot Center (Kajang) to get the confirmation of the warranty. The guy of Peugeot checked in his system and confirmed the warranty. I bought the car.

2 weeks after i got an issue (I had to change the high pressure pump). I have been to Peugeot Center Petaling Jaya (closer to my home) and the guy explained i couldn't do any warranty claim because the previous service were not done on time.

I explained Peugeot Center Kajang confirmed the warranty but it didn't change anything, I couldn't claim anything.

I wrote the Peugeot Malaysia. They answered I couldn't do any warranty claim despite the warranty confirmation from Peugeot center.

I explained it doesn't make any sense to confirm a warranty if you cannot do any warranty claim. They don't really care and try to "sink" the problem...

This is really not acceptable from them but i don't know how to process...

If anybody got a similar issue, I would be happy to get any feedback.

Thanks.

Perrick.

 



#2
vr2turbo

Posted 07 March 2016 - 03:18 PM

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Whatever make of cars, when comes to warranty issues they always make it hard for the owners. Over due service is always one of the main reasons, and there are other fine prints too even though the warranty say overall is for 3 years, certain parts are warranty for 6 months, some1 year and so on.

The only suggestions I can give to you since you feel cheated, is to report to the claim tribunal. Check with them whether you have a case, since you did check with Peugeot before the purchase, but did you get any written confirmation, if not, it might become your words against thiers type of thing.



#3
tomtom

Posted 13 April 2016 - 01:49 PM

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PUG policy is that you need to service your vehicle within 14 days from the date of the service due date. This is regardless if its 3+2. At any point you do not service your vehicle on time, your warranty voids.

 



#4
vr2turbo

Posted 13 April 2016 - 07:03 PM

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PUG policy is that you need to service your vehicle within 14 days from the date of the service due date. This is regardless if its 3+2. At any point you do not service your vehicle on time, your warranty voids.

 

I remember reading one case from another popular make, that SC said customer was late in service date, but customer informed that was not his fault as when he made appointment for service, the SC was so full, he was given a date 2 weeks later



#5
ktsk88

Posted 17 August 2016 - 02:20 PM

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PUG policy is that you need to service your vehicle within 14 days from the date of the service due date. This is regardless if its 3+2. At any point you do not service your vehicle on time, your warranty voids.

 

Yes, i have the same predicament................it was this year Hari Raya and i have made an appointment 1 week in advance but the slots was so full until the next 3 weeks and was way out from my the date stipulated. So the tech guy from PUG said not their problems................and your warranty is void.

 

Fine........................i don't ever go anymore after that for services..................i can paid for it myself.............Try Bengkel Sri Emas in Batu Caves Spring Crest Industrial Park..............they can do PUG since it was Citroen and Conti specialist.


Be thankful, humble, helping the unfortunate, donates generously and respects the elderly will create mutiple deeds in return.

#6
ktsk88

Posted 22 July 2017 - 10:06 AM

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Peugeot Malaysia should acknowledge this issue of servicing late due to festival periods etc. Leeway should be granted to owners that sometime due to commitment and working schedule that can't bring the cars on time for servicing.

This should not be taken as excuses for Peugeot to denied the warranty claims.

Any warranty promises under their terms of 3+2 years are all bullshits and defined by their own standards when actual claims is made.

So we should write in to PSA Peugeot France to made more complaints on their unscrupulous scam.
Be thankful, humble, helping the unfortunate, donates generously and respects the elderly will create mutiple deeds in return.

#7
vr2turbo

Posted 22 July 2017 - 03:45 PM

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Service date they cannot accommodate should not be owner's problem......lol



#8
vmkl

Posted 19 December 2017 - 09:44 PM

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I'm experiencing same situation now, I bought my car last year Nov 2016, about after 6months I started to feel my steering vibration, as I check with local tyre shop, they said brake disc or brake pads having problem, they advise me to check with Peugeot SC. One my at 2nd service at nearest Peugeot SC, I let technician to check this, then they ask me refer to HQ SC which is in Glenmarie. They mentioned that it's warranty claimable under new vehicle warranty before reach 20K km. At that time it was just about Only 15K km. After some days, I went to HQ SC in Nov'17 to get appointment, I got my appointment in mid Dec'17. During to get appointment the technician guy said its claimable under warranty. So now my car is in
HQ SC, before proceed the service one of the tech guy call me to get confirmation, and said not claimable under warranty because its up to 10K km only, I ask previously it was 20K km, they reply they recently made the changes to 10K km.
please advise what should I do next?

#9
vr2turbo

Posted 20 December 2017 - 09:23 AM

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I'm experiencing same situation now, I bought my car last year Nov 2016, about after 6months I started to feel my steering vibration, as I check with local tyre shop, they said brake disc or brake pads having problem, they advise me to check with Peugeot SC. One my at 2nd service at nearest Peugeot SC, I let technician to check this, then they ask me refer to HQ SC which is in Glenmarie. They mentioned that it's warranty claimable under new vehicle warranty before reach 20K km. At that time it was just about Only 15K km. After some days, I went to HQ SC in Nov'17 to get appointment, I got my appointment in mid Dec'17. During to get appointment the technician guy said its claimable under warranty. So now my car is in
HQ SC, before proceed the service one of the tech guy call me to get confirmation, and said not claimable under warranty because its up to 10K km only, I ask previously it was 20K km, they reply they recently made the changes to 10K km.
please advise what should I do next?

Do you have any written agreement or T&C that you can refer to? Recent change in agreement can not be implemented to you if your agreement at the time of purchase says otherwise.



#10
vmkl

Posted 23 December 2017 - 01:01 PM

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I don't have black and white copy of that agreement, they show and inform me, will try to get