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Why So Troublesome In Canceling Insurance Etiqa


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#1
sr20jun

Posted 06 January 2015 - 07:04 PM

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Aiyoyo...I just trade in my car to 2nd dealer and we did the owner transfer via MYEG.

and then I want to transfer the NCD from previous car to new car. Here comes the problem, sales man said" just need to call the insurance to cancel the insurance and get a letter from them."

after that went to call Etiqa (insurance company that with my sold car). And they said need me to cancel roadtax and bring the document to their office.

and then, I check back with my salesman, he said when doing ownership transfer via MYEG that time road tax auto cancel already.

and call back to Etiqa again, they check in system says my road tax still active.

So I try to call MYEG is anything can prove roadtax is cancel, myeg says ask them check system can see already.

Everyone pushing the ball!

Aiyoyo, I have to go Etiqa office to really ask them How should I cancel my insurance! damn trouble some. smile_angry.gif smile_angry.gif

#2
victorhoh

Posted 07 January 2015 - 02:56 AM

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QUOTE (sr20jun @ Jan 6 2015, 07:04 PM) <{POST_SNAPBACK}>
Aiyoyo...I just trade in my car to 2nd dealer and we did the owner transfer via MYEG.

and then I want to transfer the NCD from previous car to new car. Here comes the problem, sales man said" just need to call the insurance to cancel the insurance and get a letter from them."

after that went to call Etiqa (insurance company that with my sold car). And they said need me to cancel roadtax and bring the document to their office.

and then, I check back with my salesman, he said when doing ownership transfer via MYEG that time road tax auto cancel already.

and call back to Etiqa again, they check in system says my road tax still active.

So I try to call MYEG is anything can prove roadtax is cancel, myeg says ask them check system can see already.

Everyone pushing the ball!

Aiyoyo, I have to go Etiqa office to really ask them How should I cancel my insurance! damn trouble some. smile_angry.gif smile_angry.gif


When u sell your car and perform online myeg transfer to used car dealer, there should be an online receipt. Print it out. This is the proof for insurance company to cancel your motor insurance and release NCD.


#3
vr2turbo

Posted 07 January 2015 - 08:00 AM

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QUOTE (sr20jun @ Jan 6 2015, 07:04 PM) <{POST_SNAPBACK}>
Aiyoyo...I just trade in my car to 2nd dealer and we did the owner transfer via MYEG.

and then I want to transfer the NCD from previous car to new car. Here comes the problem, sales man said" just need to call the insurance to cancel the insurance and get a letter from them."

after that went to call Etiqa (insurance company that with my sold car). And they said need me to cancel roadtax and bring the document to their office.

and then, I check back with my salesman, he said when doing ownership transfer via MYEG that time road tax auto cancel already.

and call back to Etiqa again, they check in system says my road tax still active.

So I try to call MYEG is anything can prove roadtax is cancel, myeg says ask them check system can see already.

Everyone pushing the ball!

Aiyoyo, I have to go Etiqa office to really ask them How should I cancel my insurance! damn trouble some. smile_angry.gif smile_angry.gif

Probably you need to change insurance company...haha
My wife bought her first new car a few years back, so we took the insurance that came with it. After one year I ask her to transfer over to our usual insurance. We just supply our insurance with the car data and who was our former insurance, and usual insurance contact our former insurance on our behalf and got the NCD transferred.... smile_thumbup.gif

#4
sr20jun

Posted 07 January 2015 - 11:59 AM

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QUOTE (victorhoh @ Jan 7 2015, 02:56 AM) <{POST_SNAPBACK}>
When u sell your car and perform online myeg transfer to used car dealer, there should be an online receipt. Print it out. This is the proof for insurance company to cancel your motor insurance and release NCD.



Ya man I also think this is the only proof, been trying to ask the salesman to ask the dealer get me the receipt but slow. Think I have to direct call the dealer again.

#5
sr20jun

Posted 08 January 2015 - 04:45 PM

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Hi Everyone, Just personally went to Etiqa building nearby Masjid Jamik LRT,

I only bring the ori insurance policy. And the officer there check on JPJ system, make sure the road tax is dead. And then chop sign, issue me the letter.

I dont know why on the phone that person of Etiqa was so troublesome to me, which ask to me to bring road tax cancel slip, or owner trasnfer slip etc).

So here's my experience of Canceling insurance (Etiqa): have to bring insurance policy (& ur ic) to their office to sign & cancel. And also make sure the road tax is cancelled from jpj record.

Thx everyone!

#6
Along

Posted 09 February 2015 - 05:12 PM

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My insurance with Amassurance will expire soon and I want to renew my insurance with etiqa from the link in AW. The 1st step require to cfm NCD. Then it says I'm not entitle to NCD because of a claim. But there is no link or button to go to next step which is quotation ... So how to proceed (in my case to renew with zero NCD)? Is etiqa only provide insurance for vehicle with NCD?

#7
vr2turbo

Posted 10 February 2015 - 08:09 AM

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QUOTE (Along @ Feb 9 2015, 05:12 PM) <{POST_SNAPBACK}>
My insurance with Amassurance will expire soon and I want to renew my insurance with etiqa from the link in AW. The 1st step require to cfm NCD. Then it says I'm not entitle to NCD because of a claim. But there is no link or button to go to next step which is quotation ... So how to proceed (in my case to renew with zero NCD)? Is etiqa only provide insurance for vehicle with NCD?

What is wrong with Amassurance? If nothing, then easier just to continue with them, right? smile_big.gif

#8
kennyng111

Posted 10 February 2015 - 10:07 AM

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QUOTE (vr2turbo @ Feb 10 2015, 08:09 AM) <{POST_SNAPBACK}>
What is wrong with Amassurance? If nothing, then easier just to continue with them, right? smile_big.gif


hahahahaha, amassurance now part of kurnia right ? etiqa sounds like glc company - esok lusa, ada takda, takda takda lah, mau ambik takmau balik, kind of attitude.

#9
rallychamp

Posted 10 February 2015 - 10:32 AM

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QUOTE (sr20jun @ Jan 6 2015, 07:04 PM) <{POST_SNAPBACK}>
Aiyoyo...I just trade in my car to 2nd dealer and we did the owner transfer via MYEG.

and then I want to transfer the NCD from previous car to new car. Here comes the problem, sales man said" just need to call the insurance to cancel the insurance and get a letter from them."

after that went to call Etiqa (insurance company that with my sold car). And they said need me to cancel roadtax and bring the document to their office.

and then, I check back with my salesman, he said when doing ownership transfer via MYEG that time road tax auto cancel already.

and call back to Etiqa again, they check in system says my road tax still active.

So I try to call MYEG is anything can prove roadtax is cancel, myeg says ask them check system can see already.

Everyone pushing the ball!

Aiyoyo, I have to go Etiqa office to really ask them How should I cancel my insurance! damn trouble some. smile_angry.gif smile_angry.gif



u go down to the used car dealer...

100% confirm your roadtax not cancled yet... used car dealer playing tricks with u...


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#10
Along

Posted 12 February 2015 - 03:03 PM

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QUOTE (vr2turbo @ Feb 10 2015, 08:09 AM) <{POST_SNAPBACK}>
What is wrong with Amassurance? If nothing, then easier just to continue with them, right? :smile_big:


yes, nothing wrong w amassurance. As I'm not able to renew at the counter (now not in msia), I'm checking if I can renew online. It turns out that it is almost impossible. The links and websites of my current insurer and few others including etiqa either gives error message or no links. Anyway, my email to etiqa was replied saying that I need to click three times on the error screen to go to the next menu??? and this was not mentioned anywhere on the screen...

BTW, I already renew at AAM as my son was there yesterday...